Returns & 4-Day Exchange
Hassle-Free 4-Day Exchange Warranty
Size doesn't fit or defect? We'll exchange it smoothly via WhatsApp support.
1. Exchange Policy
At KURAZ, customer satisfaction is our top priority. If you receive an item with an incorrect size, defective stitching, or damaged fabric, you can request an exchange within 4 days of receiving your parcel.
2. Exchange Conditions
- The item must be unworn, unwashed, and in its original pristine condition.
- All original brand tags, labels, and packaging must remain intact.
- Exchange requests must be submitted within 4 days of parcel delivery.
- Items on clearance or final sale are eligible for size exchanges subject to stock availability.
3. How to Request an Exchange
- Take a clear picture or video of the received item and tags.
- Send a WhatsApp message to our official support at +92 371 2649306 with your Order Number (e.g. WS-XXXXXXXX-XXXX) and reason for exchange.
- Our team will inspect and approve the request within 24 hours and arrange the exchange parcel.
4. Contact Information
For any questions or support inquiries:
- WhatsApp: +92 371 2649306
- Email: kurazclothes@gmail.com
